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Frequently Asked Questions

Frequently Asked Questions

As a leader in ultrasound equipment sales, refurbishment and service, MedCorp knows all of the top brands inside and out. With more than 50 years of combined experience in the industry, our staff is well-versed in ultrasound information and can answer any specific questions you have. Our experienced team has gotten together to answer some of the most common ultrasound questions asked by our customers. Contact us today if you have other ultrasound questions that are not covered below.

What types of warranties does MedCorp offer?

We offer full parts and labor warranties as well as standard or extended warranties. Standard warranties provide coverage for 60 days and extended warranties cover your system for 1 to 5 years depending on your budget and desired level of coverage. For portable ultrasound systems, we offer depo repair warranties, which means the machine would be shipped to MedCorp’s warehouse for repair and service if or when it was needed.

Does MedCorp offer extended warranties?

Yes, 1 to 5 year warranties are available based on your needs and budget.

Does MedCorp offer applications training?

Yes, our training offerings consist of MedCorp sourcing a qualified sonographer and sending him or her to your office for one full day. The sonographer will train and support your staff and technicians as they set up the ultrasound machine purchased from MedCorp. Training includes configuring application presets and reviewing the system knobology and workflow. There is a $2,500 cost for applications training.

Is a user manual included with my system?

Yes, most systems house the manual as a PDF under the help menu icon.

Can MedCorp help me connect my system to my network or EHR (electronic health records)?

Yes, MedCorp offers technical support for a variety of ultrasound questions. For support over the phone there is $150 per hour cost and for on-site tech support, the cost is $250 per hour. You can contact our office and speak with our service staff during normal business hours.

What kind of financing does MedCorp offer?

We offer 12 to 60 month financing plans with rates starting at 4%. Some of the financing plans provided by our partners include lease, lease with a buy out amount, deferred financing, no payments for 6 months and more depending on the financing partner chosen and your application results. The one page financing application must be completed in order to get approved. Your MedCorp sales rep can send you an application and help you through the financing process.

If there is an issue with my ultrasound machine, can MedCorp provide a loaner unit during repair?

We provide loaners for portable ultrasound equipment if it was purchased from MedCorp and the warranty includes our loaner program. If the loaner program in not a part of your warranty, you may still rent a loaner on a per diem basis. Rates start at $500 per week. Contact your MedCorp sells rep to request a portable ultrasound loaner.

Does MedCorp buy used ultrasound equipment?

Yes, any equipment information should be set to Chris Munyon at cmunyon@medcorpllc.com.

Does MedCorp ship ultrasound machines outside of the United States?

Yes, we ship portable ultrasound, cart based systems, ultrasound parts and probes worldwide.

What should I expect from a refurbished ultrasound machine?

Every refurbished system from MedCorp must be like-new and fully-functioning in order to pass our refurbishment standards and be put back on the market. Many of our used systems were demo and floor models that were very lightly used to begin with. You can expect to put any of our used systems next to a new one without being able to notice any difference between the two. Learn more about our rigorous in-house refurbishment process here.

What is a "point of care" ultrasound machine?

"Point of care" refers to portable ultrasounds that can perform fast exams, usually for abdominal, musculoskeletal or anesthesia applications. Our most popular point of care ultrasounds are the GE Venue 40, GE Venue 50, GE Logiq E and GE VScan. These systems start up faster than others with a less than 20-25 second boot time.

Should I invest in an ultrasound machine at my clinic?

Yes! Having an ultrasound machine at your clinic is a great way to generate revenue for the practice and provide a higher level of care for patients. It also gives your staff the ability to diagnose treatment needs faster and more accurately. Read more about the ROI of ultrasound machines here.

How quickly can a technician show up on site if I need a repair?

Typically an ultrasound service technician can be on site within 24 hours of you contacting us.